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Booking Terms and Conditions

  1. Deposit:  Any booking will require a minimum of 20% deposit or your Personal Learner Contribution in the case of the Armed Forces to secure a place, except for NVQs where full payment is required prior to induction.  The balance of any course fee is to be paid at least one month prior to commencing your programme/s.  In the case of military learners, if an ELCAS grant is being used towards course fees we will invoice ELCAS directly upon course commencement. 
  2. Please be aware that a monthly statement of account will be sent until full payment is received.  All deposits are non-refundable except in exceptional circumstances and then only at the discretion of Train4All. Payment is required by BACS, Cash, or via WorldPay by telephoning the centre.  We no longer accept payment by cheque.
  3. Bookings:  All bookings are provisional until the deposit and/or full payment has been received.
  4. Fees, cancellations and postponements:  A confirmation of booking will be sent on receipt of a deposit/payment.  Bookings without a deposit will be considered provisional and will not secure a course booking.  Deposits are non-refundable except in exceptional circumstances and then only at the discretion of Train4All.  Fees excluding deposits are non-refundable except in exceptional circumstances and then only at the discretion of Train4All.  If you are ill or have a family emergency where you cannot attend a course, you may recommence a course at a later date (provided that we have satisfactory proof).  If a course is cancelled less than 4 weeks prior to course commencement date, full course fees are payable.  Upon occasion, some courses are only permitted to proceed where there is a minimum of 6 attendees, if a course is cancelled for this reason, your booking will be transferred to the next available date or refunded where appropriate. Refunds will be made within 14 working days of course cancellation.
  5. Course joining instructions will be emailed one month prior to your course start date.
  6. Non-Attendance:  If you fail to attend a course and/or fail to respond to communications sent, you will be liable for all outstanding course fees. If a candidate is not present for a pre-booked onsite assessment, additional visits will be charged at an hourly rate of £25.00 plus mileage costs.
  7. Train4All will under no circumstances reimburse learners for non-completion of course/courses for whatever reason and also reserves the right to charge additional fees should learners go beyond their planned course end date.
  8. Reservations:  These are non-transferable unless previously agreed by Train4All
  9. Course changes:  Train4All reserve the right to make amendments to the published programme or adjust booking arrangements if necessary.
  10. Liability:  Any expressed or implied statement, condition of warranty statutory or otherwise, not stated herein is hereby excluded and deemed to be inconsistent herewith.  No responsibility is accepted by the seller for any damage or loss arising directly or indirectly from the course supplied.
  11. Force Majeure:  The acceptance of a booking may be revoked (in whole or part) or course dates postponed by us without liability in the event of any contingency beyond our control that does, or is in our opinion, likely to prevent, hinder, delay, interrupt or interfere with the fulfilment of the order or any part of it.
  12. Clothing:  You are required to provide suitable work clothes and protective footwear for your course at the centre and for onsite assessment in order to meet legal Health & Safety requirements, entry to workshops is prohibited without appropriate PPE (personal protective equipment).